By selecting any of the help section to the left, you can find answers to questions most commonly asked.

If you are unable to locate an answer to your particular questions, contact us for further assistance.

What is Renderotica?
We are an online community servicing 3D graphic designers and artists, both professionals and hobbyists alike.
What if I need help?

If you have a problem ordering or a problem with something you have ordered, please contact us.  We will respond to you  within 48 hours but usually much sooner.

Please remember that we are happy to help you if you are experiencing a problem with one of our products, but the store staff is not here to offer application support or to teach you how to use the programs. For software related issues, please consult your user's manual, ask in our forums or go directly to the manufacturer.

How do I redeem points in the catalog?
During checkout you will have the option to review your cart contents on each marketplace you are purchasing products from. 

How do I use a coupon code?
During checkout you will have the option to review your cart contents on each marketplace you are purchasing products from.  When prompted, enter the coupon code (step 1) and click Update (step 2).  If the code is valid and applicable to your cart contents you should see the discount apply. NOTE: Be sure to re-enter the coupon if you are purchasing from multiple marketplaces during the same checkout.

How can I sell my products here?
If you have 3d products or comics you'd like to sell through our affiliated marketplaces (CGbytes and Renderotique) then please email us at store.manager(at) for further details.
What happened to the old Premier Membership with unlimited access?
The legacy Premier Membership from the previous site has been discontinued.  There is no longer any membership options that offer unlimited access to all Premier images.

Premier Advantage is NOT a replacement to the legacy Premier membership but is required if you wish to view Premier images.
What happened to the old Lifetime Premier membership?
Several years ago the previous owner of, DTG Studios, periodically offered lifetime memberships to the legacy Renderotica Premier galleries.  The existence of these lifetime memberships was not exposed to the current owners of Renderotica at the time of its sale in 2011 but rather than revoke these lifetime memberships held by DTG Studios they were allowed to exist, without further cost, for the last three years.

With the relaunch of the site in August 2013 the legacy Premier membership was retired and current subscriptions were allowed to remain until they reached their expiry date.  Lifetime memberships were given nine additional months of free access ending on May 15th, 2014 at which time the legacy Premier membership was permanently retired.

If you are a past Lifetime Premier member please contact us so we can start your Premier Advantage subscription.
I'm experiencing problems using Internet Explorer 11 on this site. What can I do?
IE11 has deviated greatly from accepted internet standards and has caused viewing and functional problems with a staggering number of websites.  Until we're able to resolve what new problems IE11 has presented us it is first advisable to use a more compliant browser, such as Firefox or Google Chrome.

Barring that, you can try adding our website to the Compatibility View list in your browser, which basically makes it function like previous versions while viewing this site.  The steps to do so are provided below: