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#1 Posted : Tuesday, January 14, 2020 3:50:38 PM(UTC)

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Credit Card Checkout Issues – Update

We understand you are frustrated and upset with us.
And we deserve it. Our sincere apologies go out to our customers and vendors that have been affected by our recent Credit Card processing issues. Many of you have been unable to buy the products you want. And the sales that our valued vendors and artists rely on have also been impacted by this. 

We’ve let you down and we are sorry.
Our progress in resolving the issues has been slower than anticipated due to their complexity. Please know that we are working to fix these problems the right way, so you’re not further inconvenienced.

Rumors have been flying around. But here’s what’s really happening…
The company is not struggling or winding down. In fact, when this issue happened, we were preparing to gear up for the new year. In the process however, we definitely hit a few unexpected speed bumps in December. 

A transition of ownership of CGBytes
As some of you know, Andrew Clark, the founder of CGBytes passed away well over a year ago. Since that time, his diligent team have been keeping the engine running while his estate is settled. 

In late December, for several reasons, Renderotique’s credit card terminal (that processes sales and purchases of adult materials such as comics, apps, games and videos) stopped processing. This all happened on December 23rd, at the start of the holidays for most people and businesses. This unfortunate timing severely impacted our ability to resolve the issue as it hindered the communications with the various financial services companies involved in our credit card processing over the entire holiday period.

Issue Status
Last week – once the holidays were over – we finally made significant progress. We expect a complete solution to be in place shortly (as early as this week). We will notify you all when it is in place.

Going Forward
We value your business and our relationship with you. We are passionate about the work we (and you) do, and about your passions as well. We’re also committed and dedicated to improving and evolving in the months and years to come.
So, on top of this apology, we will be providing an offer to help make this up to you - our customers, vendors and artists – as you are our online community and we understand how much this disruption has impacted (and troubled) many of you. Please standby for more details.

Our Promise
Once again, we sincerely apologize for the inconvenience this has caused. And we promise to work hard for you – now and in the future.

The Renderotica Team

CGBytes Management /
Renderotica Management
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#2 Posted : Saturday, February 8, 2020 12:27:48 PM(UTC)

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Earlier this week, the issue with Credit Card purchasing through Renderotique has been corrected and all sales are processing as normal.

If you are still getting failed transactions:

If you are still experiencing payment failure, it may be caused by:

  1. Your Credit Card details are incorrect, or there is actually an issue with the card.
  2. The address used during the checkout process does not match the address attached to that credit card.
  3. Some international addresses (outside of US and Canada) cause issues with validation.

If you experience a failure, double check your details and try one more time. If you get a second failure, do not try again.

Having 3 failures in a row in a short amount of time will cause your account to be locked as it appears like fraudulent activity. Wait 20 minutes and try your purchase again. If you get another failure or if your account is locked out, please contact us throughout contact form. Please include your email address you were using to make the purchase. https://www.renderotica.com/help/contact-us.aspx

Update to Vendors and Artists

We will be reaching out to our affected vendors this week with some additional information. Please watch your inbox for more details.

The Renderotica Team

CGBytes Management /
Renderotica Management
thanks 7 users thanked CGBytesMgmt for this useful post.
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