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arrow1  
#1 Posted : Saturday, March 4, 2023 6:09:29 PM(UTC)
arrow1

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Hi Kaluma, every time I try to insert your male gens onto a Genesis male 9 figure I keep getting this error!! Can you assist?


An error occurred while reading the file, see the log file for details. Cheers


arrow1 attached the following image(s):
Male Gens.jpg
kaluma  
#2 Posted : Sunday, March 5, 2023 5:39:15 AM(UTC)
kaluma

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Hi arrow1!

Can you please send me the log file? You can find it under Help -> Troubleshooting -> View Log File...

thanks
kaluma
arrow1  
#3 Posted : Sunday, March 5, 2023 7:02:33 PM(UTC)
arrow1

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Works on Windows 10 Computers but not Windows 11! Cheers


kaluma  
#4 Posted : Sunday, March 5, 2023 8:26:07 PM(UTC)
kaluma

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It should work on both, Win 10 and 11. Maybe the file is corrupt. Have you tried to reinstall the product? If this doesn't help, please send me the log file so I'm able to help you.
arrow1  
#5 Posted : Monday, March 6, 2023 7:47:59 PM(UTC)
arrow1

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All good! I re-downloaded and reinstalled it. It is now working with Windows 11. Many thanks for your patience. Cheers


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