Renderotique still having trouble?
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matt  
#1 Posted : Wednesday, January 15, 2020 9:29:04 PM(UTC)
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I just made a purchase in the store for two assets, and all went fine. Using the same card, I tried to buy Disco Dragon 4. The Renderotique store is declining my payment. It's the same card, same billing info, all of that. Is there still a problem with the payment processor?
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Absinthe  
#2 Posted : Wednesday, January 15, 2020 11:53:31 PM(UTC)
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thanks 2 users thanked Absinthe for this useful post.
matt on 1/16/2020(UTC), jimbo3 on 1/19/2020(UTC)
Chaosophia  
#3 Posted : Sunday, January 19, 2020 9:33:18 PM(UTC)
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Good vibes and hopes that soon it shall be working again, better than ever...


UserPostedImageChaosophia Store link
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sumigo  
#4 Posted : Tuesday, January 28, 2020 5:08:22 PM(UTC)
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It would be very nice to get an update on this. The incompetence is bad enough, but at the very least you could let us know what's going on.
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Chaosophia  
#5 Posted : Tuesday, January 28, 2020 8:18:20 PM(UTC)
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You can use PayPal to get a gift certificate, and check out that way. It sucks, that there are problems with the credit card thing, and trust it is no simple task to set it up. I have been working on mine for my wife's and my site for over a month now, for our digital tubes and books. And I am pretty competent. Admin here does this daily, so it's not a competence issue. It more than likely is a how to get this up with less headaches for all issue. I am not speaking from a place of knowing from admin perspective, but trust this has affected me too. My sales are way down from what they normally are.
UserPostedImageChaosophia Store link
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Absinthe  
#6 Posted : Wednesday, January 29, 2020 1:37:22 AM(UTC)
Absinthe

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Yes, this is still going on.


 


http://www.renderotica.com/community/forums.aspx?g=posts&m=454617#post454617


 


However we have enabled Gift Certificates which makes it so much easier on customers.


If you are contacted by customers about being unable to purchase, please refer them to me


 


store.manager AT Renderotica.com


 


I  will give them instructions on how to use the gift certificates


 


Absinthe
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sumigo  
#7 Posted : Thursday, January 30, 2020 5:05:10 PM(UTC)
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Originally Posted by: Chaosophia Go to Quoted Post
I am not speaking from a place of knowing from admin perspective...


 


This is the only relevant part of your post, just saying.
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