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Issues with Firefox and the Catalog - Resolved
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Joined: 12/23/2019(UTC)
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We seem to be having an issue with Catalog images for anyone using Firefox. The Main product image won't load up when you open the product pages, and some of the thumbnails won't display either. We have a ticket open with our programming team to review this but in the meantime, if you try using Chrome or Edge, the images seem to load up just fine. It seems to be limited to Firefox only so far. We apologise for the inconvenience. If anyone is still having issues with Firefox and the Product Images not loading, please send screenshots to [email protected] so we can look into the issue. It should be working as of now. 9:07 PM CST , May 2, 2025 Edited by user Friday, May 2, 2025 9:07:55 PM(UTC)
| Reason: update RangerRabbit
Renderotica Management
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 5 users thanked RangerRabbit for this useful post.
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Rank: Advanced Member
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Thank you. I can confirm the problem.
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Rank: Advanced Member
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I also have encountered this problem - Great to know it's being looked into!
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Rank: Newbie
Joined: 5/14/2025(UTC)
Posts: 1
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Same problem here, but with Chrome Version 136.0.7103.93 (Official Build) (64-bit)
Images only partially open for some products. I was looking at the author Stimuli, who uses animated gifs:
Yesterday in the catalogue of Stimuli`s general page they all showed up and only on the individual product page they didn`t.
Today they are all partially visible in the general catalogue (newer products seem to have the problem) and the images on the product page are still not displayed.
I hope this helps, have a nice day.
P.s:I have sent you an email with a video of the problem as from my side putting even an attachment in this post is a visual problem I have not seen since the 1990s. :) Edited by user Wednesday, May 14, 2025 2:45:44 AM(UTC)
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Issues with Firefox and the Catalog - Resolved
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