Renderotica

Almost every single time I've made a purchase here I download one or two parts of my purchase before the rest end up as "A Timeout Occurred". Then, maybe a few hours later after wasting a ton of time clicking again and again I can get my shit. This is totally ridiculous. Maybe I should demand my CC refuse to pay the 100 bucks I just spent?

mamba attached the following image(s):

So, I may have submitted the contact form, but I have no idea how I did it or where the contact information is going. I was having a REALLY hard time getting anything at renderotica to work last night and I didn't see anything in any of my email addresses this morning. Do let me know where that message can be found and I will respond. 

FWIW, it seems to me that there is some sort of rate limiting happening on your site that is black listing me for trying to download too many files at once. Once that timeout expires (it is in minutes, not seconds) I am able to download again, but am just as likely to have it all start over again, at which point it's another long wait time. This has been going on for quite a while for me, though, I do tend to purchase a number of products at once only a few times a year as opposed to one or two at a time regularly.  

As for the actual downloads, yes, I was able to get them all, I believe, but it did take me about an hour, which is WAAAY too long for getting a dozen or so product's downloaded and organized. 

Originally Posted by: RangerRabbit

Mamba submitted a Contact Form that was responded to by the support desk with a request for more specific information. We would like to look into this issue, as it's not our policy to create problems for our customers to download their products. Once we get more information on the issue, we can look into it to see if it's something we can correct. 

Edited by user Friday, July 12, 2024 10:36:49 PM(UTC)  | Reason: Not specified

Sounds like decent support. Please let us know how this turns out.

There are some inconveniences here on the site, things worth improving upon, because I do like the community aspect here and the (to me) wild stuff on offer. Some of the invonveniences are probably almost as old as the site, as other sites (big daz and the hub mostly to me) have improved their design, whereas Rendererotica has done less of that IMHO.

The downloads page has no thumbnails, which is quicker to navigate than by text lines. The daz store makes a similar major mistakes, plus it also does not let you sort by author and typs of product. Figure, environment, poses, comics, clothing, free or not free.

It's also less helpful to make the Readme an actual purchased item cluttering up the downloads list, instead of integrating the documentation in to the general purchased item entry, which itself could pop up in to a new browser tab.

Download limitations, even if they don't exist, the design indicates that they do with the "Reset Downloads" button. Confused was my reaction at first. On the whole the design of the downloads page does requires some streamlining with the simple, laughable purpose of making it incredibly easy to find, study and download your stuff. Rendererotica kinda brings up the rear end here. The others could be better but they are more streamlined.

Thankfully the speed has improved quite a bit over the years :) .

 

Zen: This shows up for me at times. Usually when site is timing out or seems maintenance is going on. It signals your connection and the middle connecting point cloudflare are up, for me it shows those 2 in the green and site in red, so when it is being worked on or the techs are doing their thang, this pops up from time to time. 

Chaosophia Store link

Originally Posted by: Chaosophia

Zen: This shows up for me at times. Usually when site is timing out or seems maintenance is going on.

Thanks for your comment, and I agree I should have been much more clearer up there (always easily said in hindsight 🙄 ...).

I'm not denying the fact that there are connection issues from time to time, but I'm more concerned with the half part screenshot that doesn't really show much details; it fully omits the error and leaves us to assume the rest. That kinda stuck out to me.

The other issue... OP complains about not being able to nab their goodies, yet the URL in the screenshot is a product link, not a download link. And there's a reason why you get warnings about the use of download managers on the download page.

I know it might seem that I'm nitpicking, and that's fair enough, but the thing is... when trying to resolve issues like these then details are everything. I fully understand the frustration when shit like this happens, but even then... try to relax, collect every bit of detail you can, then relay all of that.

Still... in hindsight I should have been a bit more clear and maybe less confrontational, fair enough.