Rank: Advanced Member
Joined: 9/15/2012(UTC)
Posts: 55
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Hi Kaluma, every time I try to insert your male gens onto a Genesis male 9 figure I keep getting this error!! Can you assist?
An error occurred while reading the file, see the log file for details. Cheers arrow1 attached the following image(s):
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Rank: Advanced Member
Joined: 12/10/2018(UTC)
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Hi arrow1!
Can you please send me the log file? You can find it under Help -> Troubleshooting -> View Log File...
thanks
kaluma
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Rank: Advanced Member
Joined: 9/15/2012(UTC)
Posts: 55
Was thanked: 16 time(s) in 8 post(s)
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Works on Windows 10 Computers but not Windows 11! Cheers
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Rank: Advanced Member
Joined: 12/10/2018(UTC)
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Thanks: 2 times
Was thanked: 4 time(s) in 4 post(s)
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It should work on both, Win 10 and 11. Maybe the file is corrupt. Have you tried to reinstall the product? If this doesn't help, please send me the log file so I'm able to help you.
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Rank: Advanced Member
Joined: 9/15/2012(UTC)
Posts: 55
Was thanked: 16 time(s) in 8 post(s)
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All good! I re-downloaded and reinstalled it. It is now working with Windows 11. Many thanks for your patience. Cheers
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